ABC of CRM

A

Account:

An Account represents a company, organization, business or a similar entity with whom you do business (and want to track in CRM).
Aka: Customer, Organization, Company

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CRM Resolutions on New Year

CRM Resolutions for the New YearHere are our CRM Resolutions on New Year. Many of us make lot of resolutions – personal or for business. But how many businesses make the CRM resolutions? Customers are key to your business – and despite that they are one of the most ignored stakeholder when New year resolutions are made.

Here is our list of Customer Relationship Management or CRM Resolutions on this New Year. [Read more…]

Using Google Docs for Small Business CRM

More and more small businesses are beginning to implement customer relationship management (CRM) software. It is an extremely useful tool for managing customer interactions and tracking sales prospects. In this article we will be discussion about how we can use Google Docs for Small Business CRM?

Companies interested in CRM have two options: [Read more…]