Sunil K is Principal Consultant and CEO of Dhruvsoft

Sunil K is Principal Consultant and CEO of Dhruvsoft. Sunil blogs regularly on Cloud Computing and Technology.

Salesforce Sales GPT and Service GPT – Revolutionizing Sales and Service

Salesforce Sales GPT and Service GPT are two new revolutionary features that are recently launched by Salesforce.com. In this era of digital transformation, businesses are continuously seeking innovative ways to enhance their sales and service processes. Salesforce, the forefront leader in customer relationship management (CRM) platforms, spearheads this revolutionary movement. In this blog post, we will explore two groundbreaking advancements from Salesforce: Salesforce Sales GPT and Service GPT. These AI-powered solutions leverage the power of natural language processing (NLP) and machine learning to transform sales and service interactions, driving efficiency, personalization, and customer satisfaction.

Salesforce Sales GPT and Service GPT - Revolutionizing Sales and Service
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Salesforce Hyperforce – Primer

What is Salesforce Hyperforce?

Salesforce Hyperforce is the new paradigm for Salesforce infrastructure architecture which is built for the public cloud. With the infrastructure that Hyperforce  provides – which is code based and not hardware based – the customers can deploy the Salesforce platform and applications in a rapid and reliable way on locations worldwide. One of the key benefits of the Salesforce Hyperforce is to give customers control over data residency.

In the middle of 2022 Salesforce introduced Marketing Cloud Engagement on the Hyperforce which has enabled its customers to develop trusted relationships with their customers on this new secured and flexible platform.

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Salesforce Summer 22 – What is new in Salesforce.com

Salesforce Summer 22 is here and all of us want to know what is new in Salesforce.com? In this article we are highlighting some of the key features that are released in Summer 22.

What is new in Salesforce 2022
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Best Practices in achieving Salesforce.com CRM effectiveness

Salesforce CRM software

Your company has implemented a Salesforce.com CRM. However are you getting the best our of it? While implementing your company must have defined the sales process and decided to automate it leveraging the world class CRM – Salesforce.com. Salesforce.com undoubtedly is worlds #1 CRM application in the cloud and it provides all the core CRM capabilities your organization needs to address day-to-day CRM requirements. However despite implementing Salesforce.com CRM if you feel the need of more effective CRM – your implementation needs immediate review and attention. In this article we are focusing on Sales processes. [Read more…]

Salesforce Service – Major issue with File system

Salesforce.com has announced on its website https://status.salesforce.com/ that there is a major issue with Salesforce files. According to Salesforce the issue started at 3.05 UTC the File application in 8 data centers. Due to this issue customers whose servers are in those data centers are not able to read, upload or access files.

Salesforce team has indicated that –

” The Salesforce Technology team has identified an issue with Salesforce files. During this time, clients may experience inability to read or write files and attachments.”

https://status.salesforce.com
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Salesforce Implementation Cost | Salesforce Pricing

Cost of Salesforce Products and Implementation Services:

Salesforce is the leader in the world CRM market with an enviable list of clients including some of the largest brands and Fortune 500 organizations. Being in the cloud and SaaS (Software as a Service) model – Salesforce.com is also used by several small and mid-size organizations worldwide. If you are reading this – you are definitely considering or evaluating Salesforce for your organizations.

Salesforce implementation cost
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How to get 10 free Nonprofit licenses of Salesforce

If you are an eligible Nonprofit organization you can get 10 free Nonprofit licenses of Salesforce.com through Power of Use program of Salesforce Foundation. In this post we are explaining about the eligibility and process of getting the free licenses.

10 free Nonprofit licenses of Salesforce
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Top Seven Features of Salesforce Nonprofit Success Pack (NPSP)

Want to know what are the Top Features of Salesforce NonProfit Success Pack (NPSP)? In this post we will be listing the top seven features of NPSP

Salesforce Nonprofit Success Pack (NPSP) features
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Salesforce Marketing automation

Is your company thinking of evaluating Salesforce.com Marketing automation? Here are a few reasons why you need it?

Many companies, especially small and mid-size businesses, who have implemented Salesforce.com Sales Cloud often ignore Salesforce.com Marketing automation. While the implementation focus of Sales Automation – Marketing automation is usually left unimplemented. Mainly because of less headcount – the marketing function is usually last to be included in the scope. [Read more…]

Introduction to Salesforce Lightning Scheduler

Lightning Scheduler : In this article we are giving an overview of Salesforce.com Lightning Scheduler. We will be discussing its features, its pros and cons and its differences with Field Service Lightning.

Introduction to Salesforce Lightning Scheduler
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