New / Improved Radian6

Salesforce.com Radian6Salesforce.com has announced the New / Improved Radian 6 today. Riding high on the Social CRM wave Salesforce.com, which acquired Radian6 in 2011, has announced major improvements in the product.

Radian6 is a social media monitoring platform that monitors what your customers and prospects are saying about your company on Social Media. The new capabilities announced by Rob Begg, VP of Marketing for Salesforce Radian6 yesterday help companies effectively make sense of what people are talking. [Read more…]

Salesforce.com CRM v/s Microsoft Dynamics CRM

Salesforce.com CRM v/s Microsoft Dynamics CRM debate hots up with Microsoft also upping their ante to frequent reference to Microsoft in the conferences of Salesforce.com. Last year when Salesforce.com launched Chatter in Asia – CEO Marc Berniff at a conference has been openly vocal showing reservations about Microsoft’s Cloud model of “Software + Service”. I always used to wonder why Microsoft is not replying to this? Now it seems Microsoft who have traveled few miles in the Cloud Lane – and have reached a milestone with “Office 365” are openly challenging Salesforce.com. [Read more…]