Salesforce to WhatsApp Integration

Salesforce to WhatsApp Integration is the new supported feature by Salesforce launched recently. Now you can have your customers communicate with your support agents using Whatsapp for Messaging and your agents can reply from their Salesforce Service Console. WhatsApp is used by billions of people in almost all countries of the world. Considering this many Salesforce customers are planning to implement this newly released feature.

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CTI Integration of Zoho CRM with Elastix

If your company is planning to use Zoho CRM for Call Center you can consider the Computer Telephony Integration (CTI) with Zoho CRM. In this post we are discussing a case of Zoho CRM CTI integration with Elastix Server and Synway Gateway.

CTI is desktop based functionality that helps the users to interact with customers more efficiently by integrating telephony with software. Zoho phonebridge in Zoho CRM is used to integrate telephones with computer. [Read more…]

5 Ways to Connect Sales to Finance with Salesforce

This post lists five different ways you can connect your Sales team to your Finance team if you use Salesforce. No solution is explicitly better or worse, but depends on your company’s needs, size, growth, and all sorts of other factors. Please contact Dhruvsoft if you’d like a personal recommendation based on your needs. [Read more…]