Customer service is the backbone of any business. A company that delivers fast, efficient, and personalized support can build lasting relationships with its customers. However, many businesses struggle with service inefficiencies, resulting in poor customer experiences.
Common service pain points include slow response times, fragmented customer data, disconnected communication channels, manual processes, and poor performance tracking.
In this article, we will explore these challenges in-depth and explain how Salesforce CRM can help businesses overcome them, boosting customer satisfaction and team productivity
The New Features of Service Cloud in Salesforce.com Summer 16 include the enancements in Field Service, Console Changes, Social Customer services and some other minor changes. Salesforce.com is now releasing most of the new improvements in Lightning version only and hence most of the new features are released only in Lightning.
