Salesforce Pricing – Cost of Salesforce.com Products and Implementation Services

In this post, we have explained the Salesforce Pricing Model or Cost of Salesforce.com Products and Implementation Services. Salesforce.com is the leader in the world CRM market with an enviable list of clients including some of the largest brands and Fortune 500 organizations. Being in the cloud and SaaS (Software as a Service) model – Salesforce.com is also used by several small and mid-size organizations worldwide. If you are reading this – you are definitely considering or evaluating Salesforce.com for your organizations.

Salesforce implementation cost

Salesforce.com pricing is based on Software as a Service (SaaS) model – which means you only pay for use of software per period basis – usually every year. The pricing is fixed and same – year after year. While Salesforce has free trials – they do not have any free plans.

The prices mentioned in this article are list prices from Salesforce.com website. Prospective customers can contact us for a free evaluation of their needs and custom pricing.

Salesforce.com Products

Before we discuss Salesforce.com pricing or cost of Salesforce products – lets first understand what are all products Salesforce has.

Sales Cloud Sales Cloud is the flagship Sales Automation Software solution from Salesforce.com
Service Cloud Service Cloud is the Customer Support & Call Centre Software.
Marketing Cloud Marketing Cloud us application for Email Marketing, Social Marketing, and Marketing Automation for B2C companies
Commerce Cloud Commerce Cloud is the Customer Experience & Retail Software – a leading platform for ecommerce business.
Platform Cloud Your can use Platform Cloud to develop Custom Application for Your Business.
MuleSoft Anypoint Platform Mulesoft is the Integration Platform for Connecting SaaS & other Enterprise Applications.
Einstein Analytics Einstein Analytics is the Business Intelligence or BI Software from Salesforce. Einstein Analytics helps Discover insights,predict outcomes, find recommendations, and act quickly on a complete, AI-powered analytics platform.
Heroku Heroku is a platform to create and host web and mobile apps for your customers.
Community Cloud Community Cloud is a Community Collaboration Software to engage with partners, customers, and employees.
Industry Solutions Salesforce has several industry solutions for
Quip Quip.com is the Content Collaboration Platform which helps your users to be more Productive Without Email.
myTrailhead myTrailhead is the solution for learning and enablement at your company.

The above are core Salesforce products which are supported by complementary products for  additional functionality like

  • Salesforce CPQ /  Billing to manage quotes, orders, and invoices
  • Pardot – B2B marketing automation software
  • Third-party applications from AppExchange. 

In the coming sections we will be exploring the editions of each of the core products and their pricing.

Sales Cloud Pricing

Salesforce Sales Cloud is the flagship Salesforce product. It allows sales team to manage accounts, contacts, leads, opportunities, and their daily activities. Salesforce.com Sales Cloud – the Sales Automation software of Salesforce has four editions

Edition Description Pricing
Essentials Essential CRM for Small business of up to 10 users with basic features. 25 USD/user/month (billed annually)
Professional Complete CRM for any size team with forecasting but without customization features. 75 USD/user/month (billed annually)
Enterprise Deeply customisable sales CRM for your business. Can be customized for most of the business cases. 150 USD/user/month (billed annually)
Unlimited Highly customizable CRM with additional usage allowance for limits and 24×7 support. 300 USD/user/month (billed annually)

Service Cloud Pricing

Service Cloud is the Support and Call Center product of Salesforce which is integrated with other Salesforce products as well. The product allows agents to get a 360-degree view of the customers and help them provide a solution to any type of support cases. Service Cloud offers Omni Channel support so that agents can give support from any channel – be it email, chat, phone or social media. Salesforce.com Service Cloud – the Service Automation & Call center software of Salesforce has four editions –

Edition Description Pricing
Essentials Essential Service CRM for Small business of up to 10 users with basic features like Case Management, Service Console, Telephony Integration (CTI) and Knowledge Management. 25 USD/user/month (billed annually)
Professional Complete CRM for any size team with features like Case Management, Service Console, Telephony Integration (CTI), Service Contracts and Entitlements. 75 USD/user/month (billed annually)
Enterprise Deeply customisable Service CRM for your business. Can be customized for most of the business cases and can be integrated using Web Services APIs. 150 USD/user/month (billed annually)
Unlimited Highly customizable CRM with additional usage allowance for limits and 24/7 Support and Configuration Services. 300 USD/user/month (billed annually)

Marketing Cloud Pricing

Marketing Cloud is a one-to-one marketing platform that is integrated with Sales Cloud or Service Cloud. Marketing Cloud can be used for sending marketing emails, advertise online, send mobile messages, to bring customers to your website or landing pages. Marketing Cloud helps organizations give personalized experience to their prospects or customers using customized journey builder.

Marketing Cloud’s pricing is not publicly published by Salesforce. Pricing is based on what features that customer is going to use – like email marketing, mobile marketing, etc.

Lightning Platform Cloud Pricing

Lightning Platform is the core platform of Salesforce.com on which its applications like Sales Cloud and Service Cloud are built. If you but Enterprise Edition of Sales Cloud or Service Cloud you will get an integrated platform. Additionally, you can buy Lightning Platform for developing data-driven internal of customer-facing applications. 

Edition Description Pricing
Lightning Platform Starter Lightning Platform Starter Edition is the Basic Platform to build up to 10 apps. 25 USD/user/month (billed annually)
Lightning Platform Plus Use this edition to Build enterprise up to 110 apps for any department with the full power of Lightning using. 100 USD/user/month (billed annually)
Platform Unlimited Build up to 2000 apps to expand sales, service, and apps for maximum platform consumption and adoption. Contact for Pricing

Commerce Cloud Pricing

Commerce Cloud is B2B and B2C Commerce solution. Companies can create an online buying experience or an e-commerce website for their customers. Commerce Cloud also offers Off line or Retail features. It has features like merchandising tools, marketing tools, product, pricing, catalogs, etc.

Commerce Cloud’s pricing is not publicly published by Salesforce. Pricing is based on what features that customer is going to use and usage or business volume etc.


Einstein Analytics Pricing

Edition Description Pricing
Einstein Predictions Automated discovery and predictive insights – Consumption of Einstein Discovery and Einstein Prediction Builder insights. It allows any user to view insights created with Einstein Discovery or Einstein Prediction Builder 75 USD/user/month (billed annually)
Einstein Analytics Plus Advanced analytics platform with built-in intelligence Contact for Pricing

Heroku Pricing

Heroku is the platform to create and host web and mobile apps for your customers.

Edition Description Pricing
Free For individual developers and PoCs Free
Hobby For small projects to develop basic apps 7 USD/dyno/month (billed annually)
Starter Bundle Build enterprise apps, integrate with Salesforce data, build with partner add-ons. Also includes enhanced visibility, performance, and availability. Contact for Pricing

Community Cloud Pricing

Community Cloud is a Collaboration Software to engage with partners, customers, and employees by creating a community portal.

Edition Description Pricing
Customer Community To enable customer self-service, extend business processes, and build deeper customer relationships Contact for Pricing
Partner Community To increase sales through resellers, distributors, agencies, and brokers Contact for Pricing
Employee Apps & Community To drive employee productivity and engagement across your organisation Contact for Pricing

Quip Pricing

Quip  is a team-based Content Collaboration Platform that helps users to be more productive.

Edition Description Pricing
Enterprise Next-generation productivity tool for teams 25 USD/user/month (billed annually)
Quip for Salesforce Get more out of Salesforce with Quip integrations and use cases for sales, service, and marketing. Contact for Pricing

More about Salesforce Pricing

Want to know more about Salesforce Pricing? Connect with us for a free no-obligation evaluation of your needs to recommend the right solution is quote.

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