When organizations first deploy Salesforce, the complexity is manageable — a handful of users, standard objects, basic dashboards. But Salesforce environments rarely stay simple. Over months and years, businesses layer on new clouds, build custom automations, connect third-party integrations, and push more and more of their critical operations through the platform. With that growth comes an inevitable question that lands squarely on the desk of every IT head: who manages all of this, and at what cost?