{"id":78,"date":"2012-07-20T16:29:29","date_gmt":"2012-07-20T10:59:29","guid":{"rendered":"https:\/\/www.dhruvsoft.com\/blog\/?p=78"},"modified":"2024-07-26T09:50:34","modified_gmt":"2024-07-26T09:50:34","slug":"salesforce-com-summer-12-new-features-for-end-users-functional-enhancements","status":"publish","type":"post","link":"https:\/\/www.dhruvsoft.com\/blog\/salesforce-com-summer-12-new-features-for-end-users-functional-enhancements\/","title":{"rendered":"Salesforce.com Summer 12 New Features for End Users \/ Functional Enhancements"},"content":{"rendered":"<p><a href=\"https:\/\/www.dhruvsoft.com\/blog\/wp-content\/uploads\/2012\/07\/summer-12.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-80\" title=\"Salesforce.com Summer 12 New Features\" src=\"https:\/\/www.dhruvsoft.com\/blog\/wp-content\/uploads\/2012\/07\/summer-12.jpg\" alt=\"Salesforce.com Summer 12 New Features for End Users \/ Functional Enhancements\" width=\"255\" height=\"300\" \/><\/a>Salesforce.com Summer 12 has been released recently and there are some of the new features that are\u00c2\u00a0noticeable. In this post we will discussing about some of the new features that may be of interest to &#8216;End Users&#8217;.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 ez-toc-wrap-left-text counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.dhruvsoft.com\/blog\/salesforce-com-summer-12-new-features-for-end-users-functional-enhancements\/#General_Enhancements\" >General Enhancements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.dhruvsoft.com\/blog\/salesforce-com-summer-12-new-features-for-end-users-functional-enhancements\/#Sales_CloudA_Enhancements\" >Sales Cloud\u00c2\u00a0Enhancements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.dhruvsoft.com\/blog\/salesforce-com-summer-12-new-features-for-end-users-functional-enhancements\/#Service_CloudA_Enhancements\" >Service Cloud\u00c2\u00a0Enhancements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.dhruvsoft.com\/blog\/salesforce-com-summer-12-new-features-for-end-users-functional-enhancements\/#AnalyticsA_Enhancements\" >Analytics\u00c2\u00a0Enhancements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.dhruvsoft.com\/blog\/salesforce-com-summer-12-new-features-for-end-users-functional-enhancements\/#MobileA_Enhancements\" >Mobile\u00c2\u00a0Enhancements<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"General_Enhancements\"><\/span>General Enhancements<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Chatter Messenger:<\/strong>\u00c2\u00a0Chatter Messenger allows people in your organization to chat securely with\u00c2\u00a0people in Chatter without using external chat clients.<\/li>\n<li><strong>Upload Multiple Files:<\/strong> In Summer \u00e2\u20ac\u02dc12, you can upload multiple files at the same time from the Files tab and Drag-and-Drop Files.<!--more--><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Sales_CloudA_Enhancements\"><\/span>Sales Cloud\u00c2\u00a0Enhancements<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Migrate to Collaborative Forecasts<\/strong> (new) which are Now Available to Customers Currently Using Customizable Forecasting<\/li>\n<li><strong>Shared Activities with Multiple Contacts:<\/strong> Now you can Relate Multiple Contacts to a Task &#8211; one of which you have to select as the primary contact. (This feature needs to be enabled by Admins)<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Service_CloudA_Enhancements\"><\/span>Service Cloud\u00c2\u00a0Enhancements<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Case Feed Enhancements:<\/strong> Case Feed gives you a more streamlined way of creating, managing, and viewing your organization&#8217;s cases. Case Feed includes publishers and a Chatter feed. The publishers let you create internal notes, log calls, change the status of cases, and communicate with customers. The feed displays important case events in chronological order, so you can easily see the progress of each case.<\/li>\n<li><strong>Chatter Answers for Portals:<\/strong> Chatter Answers is a Web community where your customers can post questions and receive answers and comments from other customers or your support agents. Now, you can add Chatter Answers to existing Customer Portals or Partner Portals. Facebook Sign In is also supported for Chatter Answers.<\/li>\n<li><strong>Live Agent in the Service Cloud Console:<\/strong> Live Agent lets service organizations connect with customers or website visitors in real time through a Web-based, text-only live chat. With Summer \u00e2\u20ac\u02dc12, Live Agent is available in the Service Cloud console. You however need a Live Agent feature license and a Service Cloud user license to access Live Agent<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"AnalyticsA_Enhancements\"><\/span>Analytics\u00c2\u00a0Enhancements<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>User Interface:<\/strong> Analytics got some UI enhancements and there are now Distinct Icons for Report and Dashboard Folders and you can now Move Folder Items with Drag and Drop.<\/li>\n<li>Salesforce reports now have joined reports to support cross-block custom summary formulas and charts<\/li>\n<li>In Dashboards you can now directly edit a dashboard component to specify the groupings and summary fields you want to show. Also combination chart that plots multiple sets of data on a single chart is available now.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"MobileA_Enhancements\"><\/span>Mobile\u00c2\u00a0Enhancements<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Salesforce Touch\u00e2\u20ac\u201dBeta<\/strong> is now available for touchscreen mobile devices<\/li>\n<\/ul>\n<p>In all Salesforce.com Summer 12 Enhancements are more for Service Cloud than Sales Cloud. There are more &#8220;Under the Hood&#8221;\u00c2\u00a0Entrancement\u00c2\u00a0that only Administrators and Developers will notice.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce.com Summer 12 has been released recently and there are some of the new features that are\u00c2\u00a0noticeable. In this post we will discussing about some of the new features that may be of interest to &#8216;End Users&#8217;. General Enhancements Chatter Messenger:\u00c2\u00a0Chatter Messenger allows people in your organization to chat securely with\u00c2\u00a0people in Chatter without using [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[50,52,51],"class_list":["post-78","post","type-post","status-publish","format-standard","hentry","category-salesforce-com-crm","tag-salesforce","tag-salesforce-summer12","tag-salesforce-com","entry"],"_links":{"self":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/posts\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":0,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/posts\/78\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/media?parent=78"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/categories?post=78"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/tags?post=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}