{"id":555,"date":"2019-09-20T17:41:31","date_gmt":"2019-09-20T17:41:31","guid":{"rendered":"https:\/\/www.dhruvsoft.com\/blog\/?p=555"},"modified":"2024-07-26T09:42:07","modified_gmt":"2024-07-26T09:42:07","slug":"salesforce-services-major-issue-with-file-system","status":"publish","type":"post","link":"https:\/\/www.dhruvsoft.com\/blog\/salesforce-services-major-issue-with-file-system\/","title":{"rendered":"Salesforce Service &#8211; Major issue with File system"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Salesforce.com has announced on its website  <a href=\"https:\/\/status.salesforce.com\/\">https:\/\/status.salesforce.com\/<\/a>  that there is a major issue with Salesforce files. According to Salesforce the issue started at 3.05 UTC the File application in 8 data centers. Due to this issue customers whose servers are in those data centers are not able to read, upload or access files.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce team has indicated that &#8211; <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8221; The Salesforce Technology team has identified an issue with Salesforce files. During this time, clients may experience inability to read or write files and attachments.&#8221;<\/p><cite> <a href=\"https:\/\/status.salesforce.com\/\">https:\/\/status.salesforce.com<\/a> <\/cite><\/blockquote>\n\n\n\n<!--more-->\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 ez-toc-wrap-left-text counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.dhruvsoft.com\/blog\/salesforce-services-major-issue-with-file-system\/#Issue_with_Salesforce_Files\" >Issue with Salesforce Files<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.dhruvsoft.com\/blog\/salesforce-services-major-issue-with-file-system\/#Who_is_affected_by_this_issue\" >Who is affected by this issue?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.dhruvsoft.com\/blog\/salesforce-services-major-issue-with-file-system\/#What_to_expect_during_this_period\" >What to expect during this period?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.dhruvsoft.com\/blog\/salesforce-services-major-issue-with-file-system\/#How_to_get_help\" >How to get help?<\/a><\/li><\/ul><\/nav><\/div>\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Issue_with_Salesforce_Files\"><\/span>Issue with Salesforce Files<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">It seems that during a routine maintenance &#8211; a change was made to their file system layout (how files are read and written to back-end storage). The disc volume attached was to the incorrect location. Due to this customers were not able access old and uploaded documents as it will go at different location. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since then Salesforce team has restored the pointers to previous location before this incident and the customers may now have access to previous files. However the files that they have uploaded during the issue period are still impacted. Salesforce team is in the process of resolving this issue. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.dhruvsoft.com\/blog\/wp-content\/uploads\/2019\/09\/Salesforce-Files-Issue-1024x577.png\" alt=\"\" class=\"wp-image-556\" srcset=\"https:\/\/www.dhruvsoft.com\/blog\/wp-content\/uploads\/2019\/09\/Salesforce-Files-Issue-1024x577.png 1024w, https:\/\/www.dhruvsoft.com\/blog\/wp-content\/uploads\/2019\/09\/Salesforce-Files-Issue-300x169.png 300w, https:\/\/www.dhruvsoft.com\/blog\/wp-content\/uploads\/2019\/09\/Salesforce-Files-Issue-768x433.png 768w, https:\/\/www.dhruvsoft.com\/blog\/wp-content\/uploads\/2019\/09\/Salesforce-Files-Issue.png 1360w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Who_is_affected_by_this_issue\"><\/span>Who is affected by this issue?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">This issue is with 8 data centers only and not all the customers are affected. For list of servers this issue impacting visit the status.salesforce.com website.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_expect_during_this_period\"><\/span>What to expect during this period?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Users will face performance (slow) or login issues<\/li><li>Users will be unable to use Files<\/li><li>Related services might be slow and not working<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_get_help\"><\/span>How to get help?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Check the status of issue for your server at  <a href=\"https:\/\/status.salesforce.com\/\">https:\/\/status.salesforce.com\/<\/a> . If the issue persists then log a case with Salesforce.com support team. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce.com has announced on its website https:\/\/status.salesforce.com\/ that there is a major issue with Salesforce files. According to Salesforce the issue started at 3.05 UTC the File application in 8 data centers. Due to this issue customers whose servers are in those data centers are not able to read, upload or access files. Salesforce team [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-555","post","type-post","status-publish","format-standard","hentry","category-salesforce-com-crm","entry"],"_links":{"self":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/posts\/555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/comments?post=555"}],"version-history":[{"count":0,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/posts\/555\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/media?parent=555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/categories?post=555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/tags?post=555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}