<\/span><\/h4>\nSalesforce has come down to three editions – Professional, Enterprise and Unlimited. With this change more features of Service Cloud like Offline Connect, Contracts, Console and Limited Functionality of Entitlements is available with Professional Edition. Knowledge and Live Agent are now part of Unlimited Edition of Service Cloud.<\/p>\n
If you are planning to evaluate these features released in Salesforce.com service Cloud in Summer 16 release -\u00c2\u00a0you can connect with Dhruvsoft\u00c2\u00a0for a quick evaluation of your ORG. In a quick no obligation free one hour phone consultation we can provide you with a plan to use the new features.<\/p>\n","protected":false},"excerpt":{"rendered":"
The New Features of Service\u00c2\u00a0Cloud in Salesforce.com Summer 16 include the enancements in Field Service, Console Changes, Social Customer services and some other minor changes.\u00c2\u00a0Salesforce.com is now releasing most of the new improvements in Lightning version only and hence most of the new features are released only in Lightning. Here are some of the major […]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[169,170,171],"class_list":["post-391","post","type-post","status-publish","format-standard","hentry","category-service-cloud","tag-service-cloud","tag-service-cloud-summer-16","tag-summer-16","entry"],"_links":{"self":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/posts\/391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/comments?post=391"}],"version-history":[{"count":0,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/posts\/391\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/media?parent=391"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/categories?post=391"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dhruvsoft.com\/blog\/wp-json\/wp\/v2\/tags?post=391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"Salesforce.com](\"https:\/\/www.dhruvsoft.com\/blog\/wp-content\/uploads\/2016\/06\/summer-16.png\")
The New Features of Service\u00c2\u00a0Cloud in Salesforce.com Summer 16 include the enancements in Field Service, Console Changes, Social Customer services and some other minor changes.\u00c2\u00a0Salesforce.com is now releasing most of the new improvements in Lightning version only and hence most of the new features are released only in Lightning.<\/p>\n