Salesforce.com CRM Service Cloud Webinar

The Salesforce.com CRM Service Cloud Webinars are led by a senior Salesforce.com CRM certified consultant and solutions architect. Each session is divided into three sections starting with an overview of the functionality, followed by architecture of Salesforce.com CRM and concluding with questions and answers:

The Salesforce.com CRM Service Cloud Webinars cover

  • What is CRM?
  • What is Salesforce.com CRM?
  • What is Salesforce.com Service Cloud?
  • Salesforce.com CRM Navigation
  • Key modules in Salesforce.com CRM service Cloud & their purpose
  • Key entities in Salesforce.com CRM Service Cloud and how are they used?
  • Functional architecture of Salesforce.com
  • Best practices with Salesforce.com Service Cloud

Our Salesforce.com CRM Service Cloud Webinars are held on every fourth Wednesday of the month at 9:00 AM Pacific.

Schedule of next webinar in this series

  • Wed, July 13, 2016 9:00 AM – 10:00 AM PDT

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